If you receive the “referred linked risk mobile” error message when applying for the South African Social Security Agency (SASSA) Social Relief of Distress (SRD) grant in 2024, it means the mobile number used in your SRD application has been blacklisted due to previous potentially fraudulent applications. However, you can take steps to resolve this issue and complete your SRD grant application.
Understanding the SRD “Referred Linked Risk Mobile” Error
The “referred linked risk mobile” error occurs when the mobile number you submitted in your SASSA SRD grant application in 2024 has been flagged as suspicious and potentially involved in prior fraudulent activities.
SASSA cross-checks applicant information against various databases to detect potentially fraudulent applications. If your mobile number appears on a database tracking suspicious activity, you will receive this error linking your mobile number as a risk.
Your SRD application status will show as “Referred Linked Risk Mobile” and you will not be able to proceed until you clear this error.
Clearing the Suspicious Mobile Number with SAFPS
To fix the “referred linked risk mobile” error on your 2024 SRD application, you first need to contact the South African Fraud Prevention Services (SAFPS) to investigate why your mobile number was flagged.
SAFPS maintains databases of mobile numbers and identity numbers connected to suspicious activities. By contacting them and providing any evidence to demonstrate your legitimate need for SRD assistance, you may be able to clear your mobile number from their fraud tracking database.
Reach out to SAFPS as soon as possible at the start of 2024 to begin this investigation process, as it can take substantial time to clear flagged mobile numbers. SAFPS may request various identifying documents or other proofs to validate you are genuinely in need of SRD aid.
Email SASSA After Clearing Your Mobile Number
Once SAFPS clears your mobile number and removes it from fraud tracking databases, you need to notify SASSA to recheck and potentially reverse the “referred linked risk mobile” error.
Send an email to [email protected] providing proof that SAFPS has cleared your mobile number. Attach any letters or documentation from SAFPS demonstrating they no longer consider your mobile number high risk.
It may take a number of weeks after contacting SASSA for them to reassess and hopefully reverse the error on your SRD application. Continue checking your application’s status.
If the “Referred Linked Risk Mobile” error disappears upon rechecking after your email, you can now proceed to finish submitting your 2024 SRD grant application.
However, if the error persists, follow up with another email to [email protected] or contact SASSA for assistance investigating why the error remains. There may be an additional issue needing resolution related to the specific mobile number.
Tips for Avoiding SRD Mobile Number Errors
To reduce chances of running into “referred linked risk mobile” errors for your 2024 SASSA SRD grant application:
Use a mobile number not previously submitted to SASSA, as prior usage on other flagged applications can trigger this error even if you were legitimate
Double check the mobile number entered for accuracy to avoid typos incorrectly flagging an innocent number
Apply early in 2024 allowing more time to resolve any errors before SRD closure
Save documentation related to your mobile number and SRD need in case required for fraud investigation
Following these steps can help minimize common mobile number issues that could delay your SRD grant access. Paying extra attention to the mobile number used when applying can save considerable hassle.
I’m Anele Zulu, a South African social worker dedicated to serving my country’s most vulnerable. With my degree and field expertise, I empower underprivileged communities through compassionate support and tireless advocacy on this website. My goal is simplifying access to services so families can uplift themselves
